In conformity with the latest guidelines, issued by the government, Ikea India has restarted its online services in Hyderabad store. It has launched ‘click and collect’ — a safe and contactless shopping experience, that allows customers to access household products like work furniture, cooking essentials, children’s furniture or textiles while keeping in mind safety and convenience.
According to the company, the ‘click and collect’ service ensures minimal contact between co-workers and customers when customers arrive to collect products from the store. As a SOP, the customer can order Ikea products on the company website, pay online and select the ‘click & collect service’ option when checking out. The customers are notified by the store team via text or email to come over to the store and collect their orders. Ikea’s delivery team prepares the order for the customers’ to pick up from the ‘click and collect’ station in the store’s car parking area.
“Safety and security of our co-workers and customers are our top priority and all measures have been put in place to enable safe shopping and a safe working environment, in line in with our own internal standards and government guidelines,” said Aurelie Raimon, Hyderabad store manager, Ikea India, in a statement. He further added that the company has put the highest standards of safety measures in place such as contactless temperature checks for customers who visit the store to collect their products, regular sanitisation of the workplace, practising physical distancing norms, hygienic handling of products and training co-workers to ensure hassle-free and safe delivery of the products.